Teacher Guide
15mins: Conversation: Speaking Practice - Part 2. Use speaking cards and materials to practice speaking part 2 of the exam. Review strategy and tips with the student. Practice methods for politely interrupting.
**10mins: **Independent reading: Ask the student about what they have read in English during the last week. If you are reading a novel together, discuss the assigned reading and any vocabulary words/writing assignments.
**15mins: **Test practice: Reading - Part 5
15mis: Writing practice: Letter of complaint -
You recently stayed at one of a chain or large hotels and encountered a number of problems during your stay. Write a letter to the company's head office describing the problems you experienced, explaining what happened when you complained to hotel staff and offering suggestions for how the company could improve its customer service. (280-320 words)
Addressing the speaker: Dear Sir or Madam / To whom it may concern
Opening statements: I would like to place a formal complaint / I am writing to express my dissatisfaction / I would like to address several issues I had during my stay / I feel it is my duty to address the following issues
Listing issues: First of all / not only, but also / In addition to that / on top of that / the final straw was / the tipping point was / it was at that moment that I decided
Extra expressions: not up to scratch / left a lot to be desired / failed to live up to my expectations / an absolute disgrace / bitter disappointment / an absolute disaster / a level of incompetence / mistreatment
Making recommendations: I strongly advise you / I suggest that you / I strongly recommend that / it would be in your best interest to
**05mins: **Warm down: Set the student chapters of the book to read for homework or assign any additional reading/listening materials such as articles or podcasts.
1) This tasks requires you to listen for gist meaning rather than detail in these texts, so although you may not understand every word, you should be able to pick out the speaker’s main point, feeling, attitude or opinion.
2) Think about the attitudes and ideas that you expect to hear in connection with the topic in question.
3) Don't be misled by superficial or deliberately misleading links and clues.
4) Research has shown that students who approach this task in different ways have had equal success, so be sure to work with students to help them find an individual strategy for completing the task.
Task one:
- E - being outgoing
- C - being clever
- G - having lots of energy
- B - being tolerant of others
- A - having a sense of humour
Task two:
- H - their loyalty
- C - their ability to judge character
- F - their affectionate nature
- D - their grasp of detail
- G - their patience